Joanna Wyckoff


Joanna Wyckoff: A Journey of Service and Excellence

Joanna Wyckoff's life has been a testament to unwavering determination, a commitment to excellence, and a heart for service. Her journey has taken her from the United States Air Force to the forefront of the Medicare and insurance industry, and her impact continues to be felt nationwide.

Joanna's early years were marked by four years of active duty in the United States Air Force, where she served as an F-16 Avionics Journeyman. Her military service instilled in her the core values of discipline and determination, qualities that have been her guiding stars in achieving her goals.

Following her time in the Air Force, Joanna embarked on a nearly 10-year tenure at the Social Security Administration. During this period, she honed her expertise in the complex world of Medicare. She became a trusted resource for the public, assisting with retirement and disability applications, rectifying discrepancies, conducting investigations, and facilitating Medicare enrollments. Her dedication extended to educating the public on various aspects of Medicare, including entitlements, enrollment periods, and the intricacies of the Income Related Monthly Adjustment Amounts. Joanna's role also included guidance on the financial program known as Extra Help for Part D.

In 2016, Joanna's career took a new direction as she transitioned into the role of a health and life insurance agent. It was during this time that she discovered her true calling in the Medicare field. Her commitment to this endeavor led her to leave the government sector and venture into full-time Medicare sales.

In January 2020, Joanna Wyckoff reached a new milestone by becoming the Vice President at Nationcare Insurance Services. Her leadership was instrumental in the development of a comprehensive training platform and agency development. Under her guidance, the organization reached new heights.

The onset of the Covid-19 pandemic presented unprecedented challenges, but Joanna's expertise and resilience shone through. She undertook the critical task of training agents in transitioning to remote sales when in-person fieldwork was no longer feasible. Moreover, recognizing the need to assist millions of Americans navigating Medicare, the Marketplace, and short-term health plans, she built an under-65 health insurance sales platform for agencies and agents.

Joanna's relentless pursuit of excellence led her to create "Topflight Insurance Solutions." The name embodies the highest level of achievement and excellence, values that Joanna and her hand-picked agents exemplify. Topflight Insurance Solutions is, indeed, for top agents.

Beyond her professional achievements, Joanna has also become a sought-after speaker at conferences nationwide. Her insights into Medicare policy and sales have become invaluable resources for her peers in the industry. She also actively engages with social media groups, including "The Insurance Ladies," a group of over 10,500 women she founded in 2018, and "Medicare Mentors," a group of over 5800 she co-founded with her mentor, Joe Tretola. These groups serve as platforms for sharing expertise and networking with insurance agents across the country.

When Joanna isn't helping clients navigate the complex world of Medicare or training agents, she dedicates her time to a cause close to her heart—assisting the veteran community. Her commitment to this cause underscores her passion for giving back.

Joanna's journey is marked by her commitment to excellence, unwavering determination, and a profound dedication to serving others. Her story continues to inspire those who have the privilege of crossing paths with her, and her contributions to the insurance and Medicare industry are nothing short of remarkable. Beyond her professional life, she finds joy in exploring the world through her travels, which provide her with invaluable experiences and perspectives.

Zach Paschke

Vice President of Sales

Meet Zach Paschke: not just your typical Vice President of Sales at Top Flight Insurance, but a dynamic force in today's insurance landscape. Kicking off his career as an independent tele-sales agent, Zachary navigated the intricate maze of term life insurance, making waves across multiple states. But he didn't stop there. Driven by a passion to provide a 360-degree insurance experience, Zachary immersed himself in the worlds of Long-Term Care, Annuities, Final Expense, Life Insurance, and Disability Insurance. This wasn't just about expanding products; it was about reimagining the insurance agent experience. By mastering these domains, he not only solidified his clients’ protection, he also tapped into new avenues of profitability. He built the systems and procedures to make this process seamless for new agents. With his move to TopFlight Insurance Zachary infused fresh energy into the company, pioneering the evolution of its ancillary business lines. Thanks to his initiatives, TopFlight's health insurance agents are now empowered to capitalize on the same multi-dimensional advantages that marked his early success. Here at TopFlight, Zach isn't just helping agents get started in the health and life insurance space, he’s helping them grow next level businesses that will create businesses that serve their agencies for generations to come.

Tamara Cabe

Under 65 Health National Sales Trainer

Tamara Cabe is not just an insurance agent; she is a seasoned industry veteran with over a decade of experience and a track record of consistent success. As a top producer in the field, she has achieved remarkable milestones throughout her career and is now dedicating her expertise to training the next generation of agents with proven methods that work.

With more than 10 years in the insurance industry, Tamara has established herself as a trusted authority in the field. Her journey began with a passion for helping individuals and businesses safeguard their futures. That initial drive for protection quickly evolved into a remarkable career marked by achievements and recognition.

Tamara's dedication to the insurance industry has yielded outstanding results. She consistently ranks among the top producers, earning accolades and awards for her impressive performance. Her ability to understand the unique needs of clients and tailor insurance solutions to fit those needs has been a cornerstone of her success.

Recognized for her excellence, Tamara is not content with personal achievement alone. She is on a mission to share her proven methods and insights with the next generation of insurance agents. As a trainer and mentor, she is helping aspiring agents understand the intricacies of the industry, from product knowledge to effective client communication.

Tamara's training methods are not based on theory; they are rooted in her own experiences and the practices that have led to her success. She understands that the insurance industry is as dynamic as it is complex, and her teachings reflect the ever-evolving landscape of insurance. By training agents with proven methods, Tamara is ensuring that the future of the insurance industry is in capable hands. Her dedication to sharing knowledge, fostering talent, and nurturing the growth of new agents has made her a respected figure in the industry, not just for her personal achievements but for her commitment to raising the bar for the entire profession.

Beyond the world of insurance, Tamara is known for her involvement in the community, demonstrating her commitment to making a positive impact in the lives of others. Whether she is volunteering, supporting local initiatives, or giving back, she exemplifies the values of empathy and service.

Tamara is not just an insurance agent with over a decade of experience; she is an industry luminary, a top producer, a trainer of proven methods, and a community advocate. Her journey is a testament to the potential for excellence and the enduring impact that a seasoned professional can have on the industry and the lives of those she touches.

Scott Sims

General Agency Trainer

Scott Sims is a dynamic force in the Medicare world, known for his multifaceted talents as a top producer and TikTok sensation. With a penchant for creating captivating content, Scott has garnered a massive online following, captivating audiences with his innovative approach to storytelling. His unique ability to blend creativity and business acumen has set him apart in the industry. Whether he's behind the scenes orchestrating cinematic magic or in front of the camera, Scott Sims continues to leave an indelible mark helping seniors, captivating viewers worldwide.

Cynthia Macluskie

General Agency Trainer

Cynthia, a distinguished top producer, boasts over two decades of transformative work in state organizations. Her extensive experience spans across the Division of Developmental Disabilities, Department of Economic Security, AHCCCS, and Phoenix Children's Hospital. Cynthia's dedicated service has left an indelible mark on the field. Her innovative leadership and unwavering commitment have led to meaningful changes in healthcare, economic support, and child welfare. Cynthia's career is a testament to the power of dedication and her enduring impact on countless lives. With her exceptional expertise, she continues to inspire excellence and positive change within the realm of state organizations.

Jamie Hindley

Advisory Council

Meet Jamie, a Top Producer and vital contributor to the Topflight community

She's an exemplary figure for other agents. Her dedication, professionalism, and commitment to helping others are qualities that inspire and set a positive example for everyone. Agents admire her willingness to share wisdom and her ability to foster a respectful and collaborative community spirit.

Jamie embodies the spirit of unity and support that defines the agent community. Her contribution helps agents learn from one another, stay informed, and grow in their careers.

Steve Pomerantz

Advisory Council

Steve is not just an insurance agent; he is a top producer with a passion for sharing knowledge. With a wealth of experience in the insurance industry, Steve has become a trusted mentor to agents across the country.

As a top producer, Steve frequently hosts training sessions and offers valuable guidance in groups and chats. His expertise is sought after by agents nationwide, making him a respected figure in the industry. Steve's commitment to sharing his insights and proven methods has been instrumental in the professional growth of many agents.

Jeff Bernal

General Agency Trainer

Jeff is a top producer in the insurance industry, celebrated for his unwavering commitment to both consumers and fellow agents. With a deep passion for grassroots marketing, Jeff understands the importance of connecting with people at the ground level. His expertise in this field has not only made him a standout professional but also a valuable resource for those seeking to make a meaningful impact in the industry. Jeff's dedication to helping consumers make informed choices and supporting agents in their endeavors makes him a driving force for positive change in the insurance world.

Tracey Rhoads

General Agency Trainer

Tracy Davis

General Agency Trainer

Tracy Davis has dedicated over a decade of her life to social work, driven by her unwavering passion for helping others. Despite her deep commitment to her profession, Tracey yearned for more flexibility in her schedule to spend quality time with her family. This desire led her to explore new opportunities within the Medicare space. Little did she know, this transition would ignite a newfound love for Medicare and a fulfilling journey of educating and assisting others in finding the best healthcare options.

Tracey's dedication to making a difference in people's lives shines through her work, as she continues to empower individuals with the knowledge and resources, they need to navigate the complex world of Medicare with confidence and ease.

Moises Lopez- Ochoa

Bilingual General Agency

Jennifer Cuartas

Managing General Agency

Ho Tran

Bilingual Managing General Agency

Laura Winningham

General Agency Trainer

Laura is a seasoned professional in the insurance industry with over 12 years of experience. Renowned for her ability to simplify complex insurance decisions, Laura has expertly guided teachers, city, county, and state employees through their transition to Medicare and retirement planning. Her deep understanding of Medicare supplement plans ensures her clients receive tailored, easy-to-understand solutions. Passionate about building long-term relationships, Laura is dedicated to being the go-to resource for all healthcare insurance questions and concerns. When she's not navigating the intricacies of insurance, Laura enjoys traveling to remote countries and immersing herself in diverse cultures.


Edward Dean Milholland JR

General Agency

Jeff Bernal

General Agency Trainer

Jeff is a top producer in the insurance industry, celebrated for his unwavering commitment to both consumers and fellow agents. With a deep passion for grassroots marketing, Jeff understands the importance of connecting with people at the ground level. His expertise in this field has not only made him a standout professional but also a valuable resource for those seeking to make a meaningful impact in the industry. Jeff's dedication to helping consumers make informed choices and supporting agents in their endeavors makes him a driving force for positive change in the insurance world.

Robert Soderstrom

Managing General Agency

Robert Soderstrom is a distinguished veteran of the insurance industry, boasting over 30 years of experience, with nearly two decades dedicated to Medicare. As a former State President of his industry trade association and a member of the National Board of Trustees, Robert's leadership and expertise are widely recognized. An active leader in the MOWW at both state and national levels, Robert's commitment to service extends beyond his professional life. A seasoned fencer who competed in the USA and Europe, Robert also contributed as a Supervisor in the Olympic Village during the 1996 Olympics, and both he and his daughter qualified for the USA Junior Olympics. His dedication to excellence and community involvement makes him a standout figure in the industry.

Melissa Wyckoff

Compliance Officer

Melissa has been a practicing attorney for over 15 years. There is no one better to help agents stay compliant than someone who actually understands the language in their contracts and government policy changes.

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